XPEDITE PROVIDES XEROX WITH NEW MESSAGING CAPABILITIES TO IMPROVE ASSET MANAGEMENT
EATONTOWN, N.J. (July 25, 2001) - Xpedite (www.xpedite.com), a global leader in multimedia messaging and a business unit of Ptek Holdings, Inc. (NASDAQ: PTEK; www.ptek.com), today announced it is expanding its relationship with Xerox Corporation's Asset Management Operations group to help manage Xerox's large corporate customers' fleets of leased copiers, printers, and fax machines. Xpedite is providing Xerox with messaging services to retrieve meter readings and customer satisfaction surveys for close to 35 corporate customers and their 20,000 sites across North America.
Xpedite uses its high-speed, high-volume messaging technology to deliver a personalized message requesting copier meter readings to Xerox's customer sites. Customers fax the forms back to Xpedite's system, where the information is converted into electronic files and routed to Xerox. The data can be easily downloaded into Xerox's customer database, eliminating the need for customer service representatives to manually input customers' data into the system. Xerox Asset Management Operations, based in Houston, also uses Xpedite to deliver customer satisfaction surveys to its client base on a monthly basis.
"By outsourcing the distribution and data collection process to Xpedite, we are saving time and resources without compromising our high level of customer service," said Jim Koontz, Technical Manager of Operations, Xerox Asset Management Operations. "Xpedite's technology helps us access and manage our meter-read data more efficiently, which in turn helps us better serve our customers."
"Our messaging services are a perfect fit for our Fortune 500 customers like Xerox," said Max Slifer, President of Xpedite. "We are proud to help Xerox manage some of its key customer communications more efficiently, and we look forward to providing similar messaging solutions for our Fortune 500 customers."
Xpedite (www.xpedite.com) is a global leader in multimedia messaging and a business unit of Ptek Holdings, Inc. (NASDAQ: PTEK). Xpedite offers a full range of value-added multimedia messaging services worldwide that manage and facilitate the electronic distribution of information to all types of electronic addresses including fax, e-mail, wireless and voice. Xpedite processed approximately 1.6 billion messages in 2000, and was named by IDC as the worldwide leader in fax-based messaging. The company's messageREACHSM (www.messagereach.com) service offers the most robust outsourced e-mail applications available, providing control, tracking, security, personalization and automated administration for high volume e-mail distribution. Xpedite's diverse client base includes almost half of the Fortune 500 companies, including such industry leaders as Boeing, Bank One, Marriott, Merck, Xerox and Chase Manhattan. Xpedite has sales offices in 30 locations throughout the United States and 25 international offices, including Tokyo, London, Sydney, Seoul, Singapore, Brussels, Munich, Paris, Milan, Hong Kong, Taipei, Geneva, Zurich and Kuala Lumpur.
About Ptek Holdings, Inc.
Ptek Holdings, Inc. (NASDAQ: PTEK) is a leading provider of communications and data services, including conference calling and Web-based collaboration; high-volume fax, e-mail and voice message delivery; and personal communications management systems that handle voice mail, e-mail and personal content. Ptek's business units include Premiere Conferencing, Xpedite and Voicecom. The company's PtekVentures investment unit has ownership interests in various new technology companies.
Ptek Holdings corporate headquarters is located at 3399 Peachtree Road NE, The Lenox Building, Atlanta, GA 30326. Additional information can be found at www.ptek.com.
For investor relations inquiries, please contact Eric Martin, (404) 504-2461 or firstname.lastname@example.org
Xerox Corporation offers an array of innovative document solutions, services and systems -- including color and black-and-white printers, multifunction devices and digital copiers -- designed for offices and production-printing environments. It also offers associated supplies, software and support. For more information, visit www.xerox.com
# # #
Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the 'safe harbor' provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Ptek's forward-looking statements, including the following factors: competitive pressures among communications services providers, including pricing pressures, may increase significantly; Ptek's ability to respond to rapid technological change, the development of alternatives to its products and services and the risk of obsolescence of its products, services and technology; market acceptance of new products and services; development of effective marketing, pricing and distribution strategies for new products and services; strategic investments in early stage companies, which have limited operating histories and are subject to significant risks, may not be successful and returns on such strategic investments, if any, may not match historical levels; the value of Ptek's business may fluctuate because the value of some of its strategic equity investments fluctuates; Ptek's strategic investments in companies that are subject to the Securities Exchange Act of 1934 are subject to the risks disclosed by those companies in their public filings; Ptek may incur significant costs and may be forced to make disadvantageous business decisions to avoid investment company status, and Ptek may suffer adverse consequences if it is deemed to be an investment company; Ptek's ability to manage its growth; costs or difficulties related to the integration of businesses and technologies, if any, acquired or that may be acquired by Ptek may be greater than expected; expected cost savings from past or future mergers and acquisitions, may not be fully realized or realized within the expected time frame; revenues following past or future mergers and acquisitions may be lower than expected; operating costs or customer loss and business disruption following past or future mergers and acquisitions may be greater than expected; the success of Ptek's strategic and other distribution relationships, including the amount of business generated and the viability of the strategic relationships, may not meet expectations; possible adverse results of pending or future litigation or adverse results of current or future infringement claims; risks associated with interruption in Ptek's services due to the failure of the platforms and network infrastructure utilized in providing its services; risks associated with the Year 2000 issue, including Year 2000 problems that may arise on the part of third parties which may effect Ptek's operations; risks associated with expansion of Ptek's international operations; general economic or business conditions, internationally, nationally or in the local jurisdiction in which Ptek is doing business, may be less favorable than expected; legislative or regulatory changes may adversely affect the business in which Ptek is engaged; and changes in the securities markets may negatively impact Ptek.
For a detailed discussion of these and other cautionary statements and factors that could cause actual results to differ from the Company's forward-looking statements, please refer to the Company's filings with the Securities and Exchange Commission, especially in the "Factors Affecting Future Performance" included in the Management's Discussion and Analysis section of the Company's Form 10-K for the fiscal year ended December 31, 2000 and in subsequent filings filed with the Securities and Exchange Commission.